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Category: Customer Service



Customer care

location Nigeria
time Contract
Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, ...

Senior Expert - MRV And Greenhouse Gases (GHG) Inventory

location Osun State
time Contract
GFA Consulting Group is recruiting for contract Senior Expert - MRV And Greenhouse Gases (GHG) Inventory. JOB DETAILS We invite applications from suitably qualified candidates for the position below: Job Title: Senior Expert on MRV and Greenhouse Gases (GHG) Inventory Job code: REC-NGA19EU0237 Project Status: Tender Project Title: Nigeria Climate Change Response Period ...

Contact Center Agent

location Nigeria
time Contract
Workforce Group is recruiting for fulltime Contact Center Agent. JOB DETAILS Workforce Group - Our client is currently recruiting suitably and qualified candidates for the position below: Job Title: Contact Center Agent Job Description He/She will be the liaison between the organization and its current and potential customers. He/She ...

TEAM LEAD, CUSTOMER ACQUISITION

time Contract
JOB OBJECTIVE(S) Aggressive growth in Retails customer accounts through digital and non-digital channels. Low cost liability generation Drive product uptake and increase share of the wallet as well as increased Top of the Mind Awareness (TOMA) Drive mass market customer acquisition by targeting semi-structured associations ...

Call Centre Supervisor

time Contract
Summary of Position:   Responsible for providing product/service information; responding to queries, complaints and ensuring they are resolved at the earliest. Qualification: B.Sc/HND, Diploma in related field Years of Experience: Minimum of 5 years relevant experience   Skills: Good communication, good knowledge of generators

RECEPTIONIST

location Nigeria
time Contract
Job brief We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. Responsibilities: Greet and welcome guests as soon as they arrive at the office Order front office supplies and keep inventory ...

Hypercare Consultant

location Osun State
time Contract
Support the Go-Live event on location. Support the end user organization during the first weeks of execution according to the new business and system processes. Support defect investigation and resolution according to the agreed escalation path in case of business impact. Ensure the template solution ...

Manager, Call Centre Operations

location Osun State
time Contract
Job Description To Serve As A Central Coordination Point For Managing Outsourced And Insourced Call Center Operation. Also Responsible For Vendor Relationship Management, Workforce Management (Forecasting) And Call Center Operations Analytics And Reporting. Support The Shareholder Return Strategy By Developing And Implementing Processes That Are ...

Analyst, Customer Intelligence (Supervisory)

location Nigeria
time Contract
Job Description Ensure Proper Design, Implementation And Availability Of Technical Support For User Systems Within Assigned Division/ Department Account For Achievement Of Service Levels And Targets. Co-Ordinate Activities Of Customer Facing Channels As Regards Service Delivery And Customer Experience. Track The Achievement Of Customer Services ...

Call Center Intern

time Contract
Job Description We are looking for an agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of ...

Head, Customer Experience

location Osun State
time Contract
Job Summary The Head, CX will own all aspects of client interaction channels across all regions to keep the client at the center of ARM Pension’s services. The objective will be to assume primary responsibility for the end-to-end delivery of optimal customer experience to the organization’s ...

Customer Care officer

location Nigeria
time Contract
Job Description Roding consults is looking to recruit a customer care officer with a very good interpersonal relationship and a savvy online personality Job Requirement Good interpersonal relationship Very good oratory abilities Ability to multi task Candidates should have nothing less than an HND. How To Apply Send your cv to roding_consults@outlook.com on ...

CASHIER OFFICER

location Nigeria
time Contract
 Responsibilities: A cashier obtains payment for goods by scanning items, itemizing and totaling customer's purchases. Cashier Job Duties: Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register. Enters price changes by referring to price sheets and special sale bulletins. Collects payments ...

CUSTOMER/CALL CENTER REPRESENTATIVE

location Nigeria
time Contract
Responsibilities Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets ...

Call Center Agent

location Nigeria
time Contract
Ikeja Electric seeking Call Center Agent to join our team in Lagos. Role Purpose Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt   Practices (ICPC), IKEJA forum of NERC etc. Responsibilities Obtains client information by answering ...

Contact Centre Supervisor

location Nigeria
time Contract
Role Purpose Responsible for managing day-day operations of the contact centre and its agents in line with standard best practices. Responsibilities Meet monthly key Contact Centre performance goals for customer satisfaction, quality, productivity and other performance metrics. Monitor and evaluate agent daily performance, including calls, emails, LifeChat ...

Customer Service Partner

location Nigeria
time Contract
Job Description Ensure Top Quality Customer Support In All Areas Of Key Account Management Ensure Less Than 5% Customer Churn On Managed Accounts Constant Analysis Of Managed Customer Database For Revenue And Debt Management Ensure 98% Collection Of ALL Invoices As At When Due Work ...

Customer Engineer - NCR

time Contract
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: Position requirement is to be an expert that directs project specific activities of team members and offers management assistance to the organizational leader He must be able to work with other CEs and CallCenter optimally to achieve their ...

Customer Service Agent

location Nigeria
time Contract
We Offer: The Customer Service Agent ensures that the cargo is transported as per the transport plan promised to the customer and/or that the customers is kept informed of relevant deviations. He/she functions in a formidable commercial alliance with Sales in building relationships with the ...

Contact/Call Centre Agents (Only those who fit the JD need apply)

location Osun State
time Contract
Core/ Critical Requirement Ability to read, speak and understand English Language fluently and accurately is very crucial Job Duties/ Responsibilities/ Accountabilities Handle customer complaints or enquiries via telephone, emails or text messages. Provide customers with needed information and support Make outbound calls. Receive inbound calls Ensure that customers/callers ...


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