Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, ...
GFA Consulting Group is recruiting for contract Senior Expert - MRV And Greenhouse Gases (GHG) Inventory.
We invite applications from suitably qualified candidates for the position below:
Job Title: Senior Expert on MRV and Greenhouse Gases (GHG) Inventory
Job code: REC-NGA19EU0237
Project Status: Tender
Project Title: Nigeria Climate Change Response
Workforce Group is recruiting for fulltime Contact Center Agent.
Workforce Group - Our client is currently recruiting suitably and qualified candidates for the position below:
Job Title: Contact Center Agent
He/She will be the liaison between the organization and its current and potential customers.
Aggressive growth in Retails customer accounts through digital and non-digital channels.
Low cost liability generation
Drive product uptake and increase share of the wallet as well as increased Top of the Mind Awareness (TOMA)
Drive mass market customer acquisition by targeting semi-structured associations ...
Summary of Position:
Responsible for providing product/service information; responding to queries, complaints and ensuring they are resolved at the earliest.
B.Sc/HND, Diploma in related field
Years of Experience:
Minimum of 5 years relevant experience
Good communication, good knowledge of generators
We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.
Greet and welcome guests as soon as they arrive at the office
Order front office supplies and keep inventory ...
Support the Go-Live event on location.
Support the end user organization during the first weeks of execution according to the new business and system processes.
Support defect investigation and resolution according to the agreed escalation path in case of business impact.
Ensure the template solution ...
To Serve As A Central Coordination Point For Managing Outsourced And Insourced Call Center Operation.
Also Responsible For Vendor Relationship Management, Workforce Management (Forecasting) And Call Center Operations Analytics And Reporting.
Support The Shareholder Return Strategy By Developing And Implementing Processes That Are ...
Ensure Proper Design, Implementation And Availability Of Technical Support For User Systems Within Assigned Division/ Department
Account For Achievement Of Service Levels And Targets.
Co-Ordinate Activities Of Customer Facing Channels As Regards Service Delivery And Customer Experience.
Track The Achievement Of Customer Services ...
We are looking for an agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of ...
The Head, CX will own all aspects of client interaction channels across all regions to keep the client at the center of ARM Pension’s services. The objective will be to assume primary responsibility for the end-to-end delivery of optimal customer experience to the organization’s ...
Roding consults is looking to recruit a customer care officer with a very good interpersonal relationship and a savvy online personality
Good interpersonal relationship
Very good oratory abilities
Ability to multi task
Candidates should have nothing less than an HND.
How To Apply
Send your cv to firstname.lastname@example.org on ...
A cashier obtains payment for goods by scanning items, itemizing and totaling customer's purchases.
Cashier Job Duties:
Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register.
Enters price changes by referring to price sheets and special sale bulletins.
Collects payments ...
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets ...
Ikeja Electric seeking Call Center Agent to join our team in Lagos.
Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA forum of NERC etc.
Obtains client information by answering ...
Responsible for managing day-day operations of the contact centre and its agents in line with standard best practices.
Meet monthly key Contact Centre performance goals for customer satisfaction, quality, productivity and other performance metrics.
Monitor and evaluate agent daily performance, including calls, emails, LifeChat ...
Ensure Top Quality Customer Support In All Areas Of Key Account Management
Ensure Less Than 5% Customer Churn On Managed Accounts
Constant Analysis Of Managed Customer Database For Revenue And Debt Management
Ensure 98% Collection Of ALL Invoices As At When Due
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
Position requirement is to be an expert that directs project specific activities of team members and offers management assistance to the organizational leader
He must be able to work with other CEs and CallCenter optimally to achieve their ...
The Customer Service Agent ensures that the cargo is transported as per the transport plan promised to the customer and/or that the customers is kept informed of relevant deviations.
He/she functions in a formidable commercial alliance with Sales in building relationships with the ...
Core/ Critical Requirement
Ability to read, speak and understand English Language fluently and accurately is very crucial
Job Duties/ Responsibilities/ Accountabilities
Handle customer complaints or enquiries via telephone, emails or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive inbound calls
Ensure that customers/callers ...