- Address 32, Providence Street, Lekki Phase one, Lagos State.
We are looking for an agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
- Managing large amounts of inbound and outbound calls in a timely manner
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Following call center “scripts” when handling different topics
- Seize opportunities to upsell products when they arise
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
- Minimum educational qualification is SSCE
- BSc can only be considered only if candidate hasn’t completed NYSC
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Selling skills
How To Apply
Kindly submit cv to , email@example.com