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Distribution Manager – Sagamu Plant 399 views

SABMiller part of ABInBev company now recruiting Distribution Manager – Sagamu Plant in Lagos State, Nigeria.

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Amongst other duties, the job holder will;

  • Enhanced customer service:
    • Implement DPO delivery pillar and adherence to safety standards; Identify critical task and develop SOP’s; Tracking of all PI’s and KPI’s, main focus on sustainable KPI’s; Daily driver meetings adherence to driver safety and productivity;
    • All Customer DSP’s negotiated, agreed and communicated; Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service Package)
    • Feedback on all customer comments, queries and suggestions within the CRM service level agreement and facilitate on-going driver and customer service training for new and existing drivers
    • Tracking planed vs Actual km and time , action plans developed and implemented; Accountable for new customer take-on process in-trade including customer induction
  • Load plan execution
    • Day to day management of customers related delivery queries or complaints; Root cause analysis of queries and complaints conducted to prevent recurrence
    • Ensure drivers adhere to offloading standards and maintain customer service levels as per SOP’s and ensure Driver and Crew image is maintained in-trade
  • Drive productivity
    • Conduct weekly Driver debriefing and key performance indicator review
    • Carry out in-trade Owner Driver standard verification
    • Explore and quantify opportunities to convert Customers to less expensive delivery modes
    • Existing delivery modes optimised and Master Data verified for accuracy
    • Critical matric completed and identification of critical task done
  • Financial management
    • Develops and manages budgets and forecasts for resourcing
    • Controls expenditure against budgets and forecasts
    • Authorises expenditure and ensure adherence to the Procurement to Payment policy
    • Monthly financial performance analysed and necessary plans put in place to correct if required
    • Daily Fuel management


The occupant of this position should possess:

  • Relevant bachelor’s degree, preferably in Supply Chain and/or Logistics or related field
  • Minimum of 2-years’ experience in a customer service role within an FMCG Supply Chain and or Logistics
  • Knowledge of customer service principles
  • Excellent self-management and planning skills

Key competencies and attributes:

  • Advanced proficiency in Microsoft Office
  • Valid Driver’s Licence
  • Strives for customer service excellence
  • Demonstrates reliability and initiative
  • Good interpersonal skills / builds good relationships
  • Ability to work under pressure
  • Verbal ability and communication skills
  • Strong achievement orientation
  • Ability to adapt to change effectively
  • Strives for continuous improvement
  • Analytical skills; Organises information and ability to analyse trends
  • Synthesises and combines innovative ways of doing things
  • Demonstrates appropriate levels of assertiveness
  • Good decision making skills
Only candidates can apply for this job.
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