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High Level Service Engineer (HLS) – (Supervisory) 278 views

Job Expired

MTN Nigeria is looking for High Level Service Engineer (HLS) – (Supervisory) in addition to its award winning team.

Job Description

  • To Handle And Resolve All Switching Network Related Queries. Test And Verify All New Functionality Both S/W & H/W And Improve Network Performance
  • Identify, Analyse And Plan For Current And Future Needs Of Network Operations In Respect Of High Level Support Of Network Performance
  • Implement, Install And Integrate New Nodes Into Network As Well As Co-Ordinate The Calibration And Repair Of Test Equipment In The Region.
  • Implement All Radio-Related Resolution Once Received From Head Office.
  • Complete Detailed Investigations On Cellular Network To Optimize Network Protocol Layers And Architecture (Includes SS7 Signaling And AXE Plex Investigations) As Well As New Functionality And Service Testing As Required
  • Assist Radio Engineers/Optimization/Facilities On Implementation; And Support Personnel And One-Man-Bands (OMBs) With Clearing Of Complex Faults.
  • Provide Auditing And Mentorship Of Regional Radio Staff And Ensure Basic Level Of Competency For The Radio Engineers Is Maintained By Providing Necessary Informal Training And Guidance.
  • Assist Head Office RHLS With The Evaluation Of New Global Systems For Mobile Communications (GSM) Radio Equipment, Configurations, Software Releases, Test And Peripheral Equipment.
  • Report Radio-Related Problems In The Network That Cannot Be Resolved In The Region To Head Office RHLS.
  • Resolve All Networks Related Faults And Issues That Maybe Required From Second Line Operation And Maintenance (SMC/CNO/DCG).
  • Control And Administer Customer Service Requests (CSR’s) To Relevant Switching Element Supplier(S), As Well As Test And Integrate Software Upgrades/Releases From Suppliers.
  • Provide Information And Instructions From Head Office RHLS To All Relevant Regional Staff.
  • Distribute New Software To Relevant Regional Staff And Generate Report And Update RHLS Activity Database.
  • Continuously Seek Self-Professional Development To Sharpen Skills And Capabilities In A Versatile And Evolving Digital Landscape.
  • Foster Active Collaboration And Relationships With Employees Across All Levels And Divisions In Line With MTN’s VB And Values.

Job Condition

  • Normal MTNN Working Conditions
  • May Be Required To Work Extended Hours
  • National Travel And A Valid Driver’s License

Experience & Training


  • Fluent In English
  • First Degree In Computer/Electrical/Electronics Engineering


  • Minimum Of 3years’ Experience In An Area Of Specialisation; With Experience Working With Others
  • Experience Working In A Medium  Organization
  • Experience In Telecoms Sector.
  • Ericsson AXE /Or EWSD Switching Experience Is Desirable

Minimum Qualification

BA, BEng, BTech Or HND

  • This job has expired!
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